Meinkabel Login Mobile Application

[ALDE]

Dear,

Hope you are doing well.

I want to update my MeinKabel bank details on the mobile application but unfortunately since i contracted with Vodafone, i have never received the Username and password to access to the app.

Could you please help me by providing this and grant me access to the application to make this urgent update?

Thank you.

[ALDE]

Dear,

Believe me i made the effort to translate but didn't find anything related to Bank account infos.

Please be so kind and provide detailed steps where to go, explain the specific section title to use....instead of just sending a link and leave people fighting to find the information.

I'm really tired since Dec 21 trying to solve this issue, used all the possible ways and until today no one is ready to support properly...Unbelievable !

[Thomas]

Hi ALDE,

the easiest way is to use the browser version of Mein Vodafone to change the bank details. If you are in the cable contract, you will find the Bank Details tile under Billing & Usage Data. You can then change them there.

Regards

Thomas

[ALDE]

Is it too complicated to provide the exact complete path ?because im not able to find the "Billing & usage data" section in the website.

The only section related to this is the "Bankverbindung"  under

"Rechnungen & Verbrauchsdaten" and there

I can't see the bank details stored. 
'Appreciate please some more support.

Bankverbindung und Vertragskonten

[Thomas]

Hi Alde,

the path looks like this.

Privatkunden/Mein Kabel/Rechnung & Verbrauchsdaten/Bankverbindung

If no bank details are displayed there, then none are stored, or there should be an info in a red box. Below this there is a button called "Bankverbindung einrichten". If you click on it, you can enter the bank details.

Regards

Thomas

[ALDE]

Hello,

I used the path and as expected the bank details are not stored and the button is not shown as well.

below is what the page shows:

Bankverbindung und Vertragskonten

Lieber Vodafone-Kunde, Du hast einen GigaKombi Vertrag

Du hast also neben Kabel-Produkten auch einen Mobilfunk-Vertrag. Möchtest Du die Zahlungsweise für Deinen Mobilfunk-Vertrag ändern? Dann verwende bitte dieses Dokument.

Wichtiger Hinweis:

Die Bankverbindung gilt nur für den Vertrag mit der ausgewählten Vertragsnummer. Möchtest Du Deine Kontodaten für mehrere Verträge aktualisieren? Dann ändere bitte Deine Bankverbindung für jeden Deiner Verträge separat - vielen Dank!

please note that i already sent the SEPA form last month and i just want to know now if the bank details were updated? Can you access to this information at your level and tell me which IBAN now is used? Can you send me by email my profile statement or something similar to check?

[Nancy]

Hello ALDE,

if you have selected your cable contract there and followed the above path, you will also see which bank details are stored for the cable contract. Did this work?

Best regards

Nancy

[ALDE]

Dear,

Indeed i followed the mentioned path making sure to select the cable contract.

As sent in my previous message, the bank details informations did not appear.

i received the below message :

Bankverbindung und Vertragskonten

Lieber Vodafone-Kunde, Du hast einen GigaKombi Vertrag

Du hast also neben Kabel-Produkten auch einen Mobilfunk-Vertrag. Möchtest Du die Zahlungsweise für Deinen Mobilfunk-Vertrag ändern? Dann verwende bitte dieses Dokument.

Wichtiger Hinweis:

Die Bankverbindung gilt nur für den Vertrag mit der ausgewählten Vertragsnummer. Möchtest Du Deine Kontodaten für mehrere Verträge aktualisieren? Dann ändere bitte Deine Bankverbindung für jeden Deiner Verträge separat - vielen Dank!

[Lars]

Hi ALDE,

please test this link. Login ist also the MeinVodafone Login.

Best regards

Lars

[ALDE]

Hello,

Again this link gives me the message that i have sent in my previous two messages.

No Bank details are shown

[Tobias]

Hi @ALDE,

i would like to create a ticket for my colleagues so they can check that. Can you send me your customer data (customer number, name, address and date of birth of the contract holder) via private message?

Then please let me know in the post when you have sent me the data.

Regards

Tobias