change contract from Cable internet to DSL

[Mahmoodsaeedi]

Hi Team,

In next week i am going to change my apartment, right now i have a 'Red Internet & Phone 50 Cable' but in new apartment Vodafone just provide DSL and not Cable Internet. I'm wondering if it's possible to change Cable internet and have DSL internet at the new place with old contract? 

Best regards.

Mahmood

[Mahmoodsaeedi]

Best regards.

Mahmood

[Stephan]

Hi Mahmoodsaeedi,

that might be possible, but I have to take a closer look.

Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Mahmoodsaeedi]

Hi Stephan,

I send you my information in private message

Best regards,

Mahmood

[Stephan]

Hi Mahmoodsaeedi,

thanks for your pm.

You're right, at your new address is no cable internet available. Please use this form, to report your move. The colleagues from the moving teams will help you than to change to DSL.

Regards

Stephan

[Mahmoodsaeedi]

when i click on the link i can not see any thing about moving

https://tinyurl.com/yg5xkfry

[Thomas]

Hi Mahmoodsaeedi,

the link will take you directly to the relocation form and you can enter the data there.

Regards

Thomas

[Mahmoodsaeedi]

Yes i knw, but immediately after i open the link, it redirect to another page. I tried several times. 

[Thomas]

Hi Mahmoodsaeedi,

which page are you redirected to?

Regards

Thomas

[Mahmoodsaeedi]

https://kabel.vodafone.de/meinkabel/meine_kundendaten/umzugsservice?onsite=ktk_csc_selfcare_link_umz...

alos, this is screenshot of the page

https://www.awesomescreenshot.com/image/7088100?key=1b589478205467c0772ffe4be424767b

[Thomas]

Hi Mahmoodsaeedi,

if you are logged into My Vodafone, can you access the cable contract there?

Regards

Thomas