I had called the customer care and was told that the connection is not activated and it will take a couple of days to activate it. That's why I created this thread thinking it might help speeding up the process.
I called again later same day to customer care and luckily the guy on the other end spoke English, he activated the connection for me on the call itself.
I am assuming there were some communication gap in the first call because of my broken German.
Please note that since August 15th, 2022 direct support is no longer possible. It is best to read this article. If I were you, I would try Facebook or Twitter (now named X). There you’ll get support even in english.
I had called the customer care and was told that the connection is not activated and it will take a couple of days to activate it. That's why I created this thread thinking it might help speeding up the process.
I called again later same day to customer care and luckily the guy on the other end spoke English, he activated the connection for me on the call itself.
I am assuming there were some communication gap in the first call because of my broken German.
Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board. Please note, however, that direct support is no longer possible here. It is best to read this article.
