Unable to complete Vodafone Kabel installation

[TejasKale]

Hello,

I purchased a new Vodafone Kabel contract online and package arrived yesterday. I followed the installation instructions on the package but unfortunately, the Internet light on my Vodafone Station is red and blinking. Is there some activation step that I missed? 

I eagerly look forward to your response. Also, pardon me for messaging in English, my German language skills are not good enough yet. 

Many thanks in advance.

[TejasKale]

Hi Wallace,

Many thanks for your response.

The technician is unable to carry out installation as he is waiting for an approval from my landlord. My landlord says that no approval is required as internet installation is a basic need and thus covered as part of rental agreement. I asked the technician if my landlord can send an email about the approval but he said that the email must go to Vodafone. 

So can you please leave a note to the technician saying that no approval from the landlord is required? If you want my landlord to send an email, can you please provide an email address?

Many thanks for your time and I eagerly look forward to your response.

Kind regards,

Tejas

[Wallace]

Hi,

Why does the technician think that a permit is necessary? According to the order, he has not yet been on site to take a look.

Your landlord probably misunderstood about the permit. A permit is usually only necessary for laying a new cable and the technician has to check this on site.

Regards

Wallace

[TejasKale]

Hi Wallace,

Many thanks for quick response.

The technician says that he has not made the visit as he does not have the permit yet. My landlord says that no permission is required so I do not understand the technician's concern. 

Also, the technician says that if he does not need a permit, he needs a confirmation from Vodafone to do so. Can you please speak to or message the technician? Unfortunately, I do not understand German beyond the basic words and the technician does not speak English so we have a difficult time communicating with each other. 

Thanks again for your help.

Kind regards,

Tejas

[Wallace]

Hi TejasKale,

I have written to the company responsible and asked for clarification. Someone will probably contact you again to arrange an appointment.

Regards

Wallace

[TejasKale]

Hi Wallace,

Many thanks for writing to SSF Telekommunikations. Have they responded to your message? Nobody from SSF has contacted me yet.

Kind regards,

Tejas

[Wallace]

They passed it on internally.

Regards

Wallace

[Wallace]

Hi,

I have received a response from the company. There is no wiring for and cable internet throughout the house and the owner does not want any installed. The entire property is now blocked for marketing and your contract is terminated. Sorry.

Regards

Wallace

[TejasKale]

Hi Wallace,

Many thanks for your response. It's good that the property has been removed from cable marketing so that such a situation does not occur again.

When or how will I receive a confirmation of the contract cancellation from Vodafone? By post or by email? 

Thanks again for your help.

Kind regards,

Tejas

[Wallace]

You will receive the confirmation by post and please return the router as soon as possible.

Regards

Wallace