Termination of contract

[glbong42]

Hi,

Sorry I have to write in English because I am not good yet in German.

I have just signed up with Vodafone about a month ago.  I notice a constant internet disconnection.  This week, it got to the point that I could not work anymore for almost half a day (work form home), and my boss is getting upset already.  I am just afraid if this continues, it will cost me my job.  

Is it possible to terminate the contract earlier because I just don't get a consistent internet service.

[Torsten]

No, early termination is not possible. You have to report a malfunction so that the technicians can fix your connection.

[glbong42]

I already reported the problem and they say they will fix it.  It has been 7 hours now and still no solution.  My problem is that I need to rely on the internet connection for my work.  This happens twice already in a week.

Who will pay for the money I lost because I am unable to work???  And why I cannot terminate the contract since I am not getting the service I paid for?  To me this looks like a big scam.

[Torsten]

You have to be a little patient. It can take up to 48 hours for a technician to contact you to make an appointment if the problems cannot be solved remotely.

[glbong42]

Thanks for your reply.  I appreciate it, I really do.

But 48 hours of no internet connection also means 48 of no work for me.  This is simply not acceptable.  If only I knew how poor the Vodafone connection is, I would not have stayed with Telekom.

[Tina]

Hallo glbong42,

welcome to our community. Nice to see you.

I'll be happy to look at your fault ticket. After that, I might be able to give you more information. First, tell me in which state you live.

Best regards

Tina

[glbong42]

Hallo Tina,

I have now Internet connection again.  But I have to highlight that I was not able to work yesterday because I had no internet (I lost money and my boss was mad).  I am now afraid that anytime this problem happens again because this has happened already 2x in a week.  This is why I am asking if I can just simply cancel the contract because I cannot work with unreliable internet connection.

I live in Aschaffenburg area.  The ticket number was ***

[glbong42]

Also just to add, why when I was with Telekom, I had zero downtime, or atleast for a few minutes only.

Is the infrastracture of Vodafone not that good that's why it keeps having problems?  What is the main problem why there is a regular downtime?

[Tina]

Good morning and many thanks.

For a closer look send me the following informations in a private message:
 

full name

date of birth

address

customer number

Please reply here when you have sent the private.

Best regards

Tina

[Moni_GK]

Hello glbong42,

I have looked at the line. The error could be fixed. Is it working again?

Greetings Moni