Termination of Contract

[JonJerez]

Good evening,

I want to terminate the contract of all the services that I have with you.

The reason is that I'm leaving Germany and moving back permanently to my home country. Please, find attached the abmeldung proof.

If you need anything else to complete this process as soon as possible, please let me know.

Apart from that, I'm leaving the country on 30.04.2022. I would like to know which are the options to return you the router before leaving.

Thank you so much.

Looking forward to receive your answer.

Kindest regards,
Jonathan Jerez.

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[MariaK]

Hello Jonathan,

This is all very short notice, of course. Can you please send us your cancellation confirmation by email to Kundenservice@unitymedia.de?

You can create a return label here: https://www.vodafone.de/hilfe/alles-zu-retoure-widerruf.html?dcm-target=BF98E283E27843EBB825C606A2AA...

Can you please send me a PN with the following details:

Customer number

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Best regards,

Maria

[JonJerez]

Hi MariaK,
Yes, I'm sorry. I have been waiting for the real estate agent to confirm the signing of the contract with the new tenant of my apartment until now.
I have already sent the email to Kundenservice@unitymedia.de and the private message with the details you requested.

Kind regards,
Jonathan Jerez