Request for Tariff Change

[Fijo_Francis]

Hi team,

I believe as per my internet plan , the current promotion period with monthly rentals of 19.99 Euro is ending soon in 1-2 Months. 

Can you please help me with the following:

1) Please switch to a plan Red Internet & Phone 5 0  Cable   once the promotion period ends

2) Are there any additional charges for the tariff switch.

Thanks in advance

@Lars 

Thanks & Regards,

Fijo Francis Chiriyankandath

[Thomas]

Hi Fijo_Francis,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Fijo_Francis]

HI @Thomas ,

I have replied to you in private the details you have requested.

Kindly request you to take a look and do the needfull.

Thanks

Fijo Francis

[Thomas]

Hi Fijo_Francis,

we have marked the change. It will take place on 10.03. and then you will get a confirmation.

Regards

Thomas

[Fijo_Francis]

Hi @Thomas ,

Thanks .. Are there any charges for tariff change request ?

Also montly charges are arnd 30 Euro for Red Internet 50 plan , am i right ?

Thanks

Fijo Francis

[Thomas]

Hi Fijo_Francis,

yes that´s right?

Regards

Thomas

[Fijo_Francis]

HI @Thomas ,

As per the information given by you , change to lower tarriff  Red Cable 50 should take place from March 10 2021.

But when i checked the invoice for Mar 2021 , its still charging for a higher tariff for Red Cable 1000.

Also i did not get any confirmation about the change.

Can you please check and help me here.

Thanks

Fijo Francis

[Stephan]

Hi Fijo_Francis,

the tariff change letter was sent on March 10 via e-mail and the change itself took place on this date. You also can see your new tariff in you customer portal.

The invoice was created before the change, that's why the whole March is billed with the higher tariff. In the next invoice for April you can see the correction.

Regards

Stephan