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1

Frage

2

Antwort

3

Lösung

Problem with Unitymedia contract cancellation
Pera
Daten-Fan
Daten-Fan

Hello,

 

I would need help regarding the Unitymedia contract cancellation.

 

I had Unitymedia (Internet & Telephone contract) for years however I moved to a new city where Unitymedia doesn´t operate. I talked to your representative who supported me to find an equivalent tariff from Vodafone. He cancelled Unitymedia contract for me and set up a new contract with Vodafone.

Since I moved I received a letter and several emails saying that my telephone contract cannot be cancelled due to some missing information. I filled in the sent online form and nevertheless now received again the same information.

 

I tried to get in touch with your Customer service via the phone to help me as I don´t understand what I need to do now however I was told that if I need an answer in English the only thing I can do it write here.

 

Can you please advise me how to get it solved.

 

thank you

 

 

1 Akzeptierte Lösung

Akzeptierte Lösungen
DanyG
Moderator:in
Moderator:in

Hey Pera,

 

sorry, that your cancellation during your relocation didn't work as expected.

 

Please let us have a look on your contract via Facebook or Twitter. Just contact us via private message on our service account.

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Lösung in ursprünglichem Beitrag anzeigen

2 Antworten 2
DanyG
Moderator:in
Moderator:in

Hey Pera,

 

sorry, that your cancellation during your relocation didn't work as expected.

 

Please let us have a look on your contract via Facebook or Twitter. Just contact us via private message on our service account.

 Bewertet hilfreiche Beiträge mit Likes und Sternen!
 Unaufgeforderte PNs werden nicht beantwortet - Bitte erstellt einen Thread. Die Community hilft!

Since the TE has not reported back, I close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.