Problem with Unitymedia contract cancellation

[Pera]

Hello,

I would need help regarding the Unitymedia contract cancellation.

I had Unitymedia (Internet & Telephone contract) for years however I moved to a new city where Unitymedia doesn´t operate. I talked to your representative who supported me to find an equivalent tariff from Vodafone. He cancelled Unitymedia contract for me and set up a new contract with Vodafone.

Since I moved I received a letter and several emails saying that my telephone contract cannot be cancelled due to some missing information. I filled in the sent online form and nevertheless now received again the same information.

I tried to get in touch with your Customer service via the phone to help me as I don´t understand what I need to do now however I was told that if I need an answer in English the only thing I can do it write here.

Can you please advise me how to get it solved.

thank you

[DanyG · Accepted solution]

Hey Pera,

sorry, that your cancellation during your relocation didn't work as expected.

Please let us have a look on your contract via Facebook or Twitter. Just contact us via private message on our service account.

[Torsten]

Since the TE has not reported back, I close here now. If you have any questions or concerns, simply open a new post in the appropriate board. Please note, however, that direct support is no longer possible here. It is best to read this article.