Moving, address change, no connection

[Roz]

Hello

I filled out Vodafone’s online form to request the internet connection move to my new address.
Vodafone never emailed me a confirmation.

It’s been 2 weeks. I am in the new building today.

Can someone please help me get connected?

Account number ***

Thank you!!!

[Nancy]

Hello Roz,

please try again and use our moving service. Have you been logged into the customer portal, where you tried it?

Best regards
Nancy

[Roz]

Yes I was logged into my account in the portal. I did this process (same page as the link you provided) three times over one month. No email was sent to me. I made a phone appointment online for vodafone to call my husband at 12:00 today and me at 17:30, no service reprsentative called ither of us back.

I have followed the link you gave and entered the request a a fourth time. Waited 3 hours, no email yet

[Nancy]

Hello Roz,

You can also reach them by phone at 0800 723 96 53. Have you already tried this?

Best regards

Nancy

[Roz]

Yes I called last week. Vodafone service hung up on me.

Last year I was hung up on four times. (Twice after waiting on hold for +90 mins.)

Phone service tells English speakers to come here to the forum to get customer service.

I called today. First voda tech was ok with my German and he recorded my new address. Second tech was going to set up the new service immediately hung up on me. I spoke German to her but she still hung up.

So Nancy, you are the only help Vodafone is giving me.

Can you have the company connect my service at a new address?

[Nancy]

Hello Roz,

I am very sorry that you had this experience. Please be so kind and send me your customer number, name, date of birth, your moving date and your current and new address via private message.

Get back to me here in the thread afterwards.

Best regards

Nancy

[Roz]

I have sent you a private text. Danke

[Stephan · Accepted solution]

Hi Roz,

thanks for that.

Meanwhile you had contact with our customer service. Unfortunately we can't provide you with cable internet at the new address and the contract will be cancelled.

You'll receive a confirmation for this.

Regards

Stephan