[ENG] Reallocating within Germany

[preetfzr]

Hello,

We are moving out to the new house. but i would like to keep my Vodafone contract and all current settings with me to the new address (already checked, Vodafone services present to the new address as well). I already requested the Vodafone team to arrange a call to understand the procedure and requirement. So far I have only received the contract termination confirmation but nothing else. Can someone from the Vodafone moderator team, help me to forward my request to the concerned team?

many thanks 

Simer

[preetfzr]

Can anyone please help here? Its urgent! I have to perform my job, but i cant because service is completely down and i did what i was recommended. But unfortunately it still not working.

[Torsten]

Unfortunately, we cannot help other customers; access to your customer account is required for this.
Unfortunately you have to wait until a mod reports here again.

[preetfzr]

Hello,

I just PM you my customer ID, i hope this will help you track down the issue.

Thanks

[Torsten]

I am a customer just like you and I have no access to your customer account. I deleted your PM unread.

[preetfzr · Accepted solution]

Finally, i managed to restore the service. It was something to do with terminal power was down.

[Nancy]

Hello preetfzr,

I'm glad you were able to solve it and that it was only due to a power failure. I am therefore closing your thread.

Best regards

Nancy