Contract cancellation and device return

[karlzz]

Dear sir/madam,

I cancelled the contract by written letter within 14 days after receiving device. The contract was cancelled due to missing kable connection within the building. Unfortunatelly, the building owner is not willing to fix it.

Untill today I didn't receive any confirmation and information where to return the device. Could you kindly verify?

Customer number is: XXX

Kind regards,

Karol

Edit: @karlzz Please do not post customer information publicly.

[Thomas]

Hi karlzz,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[karlzz]

Dear Thomas,

Thank you for the reply.

I sent the data in the privat message.

Regards,

Karol

[Stephan]

Hi karlzz,

thanks for your pm.

Please send the router back to the following address:

Vodafone Kabel Deutschland

c/o DHL Paket

Am Tower 222

90475 Nürnberg

Regards

Stephan

[karlzz]

Hi Stephan,

I have sent the router back last week.

Thank you,

Karol

[Stephan]

Hi karlzz,

an we got it back. It was reported back yesterday.

Do you have any further questions?

Regards

Stephan

[karlzz]

Hi Stephan,

Thank you for the information.

Could you confirm that there is no pending informaiton or costs required from me?

Thank you,

Karol

[vicycleseven]

Danke, ich werde das Verfahren befolgen ?

[vicycleseven]

Ich habe online eine Anfrage gestellt 

@vicycleseven 

Links deleted, if you need support pls open your own thread with a meaningful title and general discription, MS

[Stephan]

Hi karlzz,

the contract is cancelled, the hardware is back. Everything is fine.

There are no further costs for you regarding the cable contract.

Regards

Stephan