Hello,
After calling, sending letters, and speaking with mulitple representatives in store, i'm at a loss and hoping this can be resolved here before i reach out to the EU Consumer Centre or a lawyer.
In August of last year an internet router was mailed to my apartment whilst i was on holiday outside of Germany. After returning to Germany, i recieved the package containing the router and discovered i would allegedly be entered into a contract automatically if the router was not returned within 14 days. I immediately tried to return the router to my nearest Vodafone store and was rudely told they would not accept it and that i needed to mail it by post, which i did shortly after.
To my surprise, my account was charged a month later, which my bank was able to redeem after filing a complaint. I then tried to sort the matter out over the phone with Vodafone, which proved to be no help. I went into multiple stores and although the representatives were helpful, i was told i needed to write a letter. After writing a letter in October last year to bring this unsolicited contract to Vodaphone's attention and cancel all future payment requests, i recieved no response, in fact i received another invoice for November alongside a letter from a debt collector in December. Given that I did not request any router or internet service and that I absolutely have not signed any agreement for new services, i can't beleive this is how Vodafone treats a loyal customer.
I've read a number of posts from this forum where memebers have managed to help customers and hope the same can be done here. Thanks, look forward to your reply.
