Cancel contract termination

[Oleg_Merzlikin]

Hello,  Support Team!

My contract suppoused to be terminated on 12.06.2021. 

Now I don't need to cancel it, need to continue for 1 more year. 

Customer number - xxxxxxxxx. 

Please, cancel the termination. 

Thank you.

Edit: Customer number deleted because personal data / Admin

[Grit]

Hello Oleg_Merzlikin

did I understand correctly that we should cancel the cancellation? You want to cancel the cancellation?

We have to re-legitimise your data. Send me a private message with your name, full address, customer number and date of birth. Important: Afterwards, report back here in this thread.

Please make sure not to send the data publicly here in the thread.

Regards

Grit

[Oleg_Merzlikin]

Hello, Grit, 

yes, correct, the contract should continue. 

Personal data you requested are sent in private message. 

Thank you. 

[Oleg_Merzlikin]

Hi, Grit, 

Have you got my personal data?

Thank you. 

[Tina · Accepted solution]

Hello Oleg,

thank you for your private message. I have cancelled your cancellation. You will receive a separate confirmation.

Do you have other questions?

Best regards

Tina

[Oleg_Merzlikin]

Hello, Tina, 

thanks for update. 

I can see everything is fine now. No more questions. 

Thank you for your help. 

[Oleg_Merzlikin]

Hello, Tina, 

just received a letter, 

in the list of products are 

*** Vodafone GigaTV Cable
*** Vodafone TV Connect

TV was canceled long time ago, I don't need it. Please, leave only internet contract active. 

Thank you. 

Edit: Deleted personal data.

[Tina]

Hello Oleg,

this was a mistake. The tv contract has been terminated and will not be reactivated.

Best regards

Tina

[Oleg_Merzlikin]

Hello, Tina, 

thank you for update. 

Appreciate your help! 🙂