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Cancel Internet Contract (Unitimedia) - Leaving Germany
alex-shevchenko
Smart-Analyzer
Smart-Analyzer

Hello.

 

I am completely leaving Germany as of 31th of August 2021. I want to cancel my Cable Internet contract, but the link in the article for moving abroad seems to be broken (or at least to not work for me). So I have two questions:

1. What should I do to cancel my contract?
2. Where should I send (or return) the router provided to me by Vodafone?

 

Best regards,
Oleksii

1 Antwort 1
Torsten
SuperUser
SuperUser

If you move to an area that is not served, you have a special right of termination according to §46 TKG, but with a period of 3 months from the date of the move, i.e. the provider will charge you the basic price for another 3 months.
Send an email to kundenservice@unitymedia.de with your customer data (customer number, name and address of the contract holder) and also write in when you are moving. You will then receive a confirmation of termination for the regular end of the contract. If you have the official de-registration certificate, submit it immediately and the cancellation will be put on the correct date. You send the cable router back with the package label enclosed with the cancellation confirmation within 14 days of the end of the contract (or in your case probably when moving). Please keep the delivery receipt and keep it so that you can prove the return in case something should happen (e.g. device did not arrive).