Bereitstellungsentgelt

[Nibi]

Hi,

I have purchased GigaHome 100 Cable from Check24. they cintacted Keine Bereitstellungsentgelt 0.00 provision fee but today i have recieved my first month invoice from vodafone charging 53 Euro for Bereitstellungsentgelt. Is there a misunderstanding?

how can i get it refunded? im attaching both the check 24 agreement and vodafone invoice for clarification.

[MasterScorpion]

File attachment removed - contained personal data.

Dont sign a contract when you cant read/understand it.

Removed personal data for re upload and removed unnecessary information - doin the photoshop magic!

 Clarification: when there is a minus in front of the sexy numbers means you have a credit on the costumer account - no charge

Mark1: provision fee already reimbursed 

Mark2: you got a credit

Mark3: It starts with "Ihre Gutschrift" - translation "Your Credit" - no charge

Copied questions from here

"1. Does vodafone reimburse/provision fee when you cancel the contract and return the router/device ?

2. what happens to this provision fee/Bereitstellungsentgelt if i transfer the contract to someone else name?

3. what happens to provision fee/Bereitstellungsentgelt  if i relocate and move my connection to a new location?"

1. no

2. gone - bound to costumer

3. goes with the costumer, the relocation fee still applies

In the forums is no support since 08/22.

Its a costumer helps costumer forum