TV Channels Language Change

[ecrudu]

Hey

I just got a GigaTV cable subscription. How can I request to change the default language of the multilingual channels from German to original description language? I don't want to change the language every time I switch channels.

Thank you,

Emanuel

[Martin59]

Hello ecrudu,

which GigaBox are you using exactly?

The Giga 4K Box, the GigaTV Netbox or the GigaTV Cable Box 2?

Best regards, Martin

[ecrudu]

Hi,

I have the GigaTV Cable package.

[ecrudu]

Hi again,

I checked on the back and it is GigaTV 4K Box

Thanks for the follow-up!

[Claudia]

Hello ecrudu,

please send me the name and birth date of the contract owner, the customer number and the address. Use the private message for that and leave a short reply in your thread. We will check if we can change the language settings.

Kind regards,

Claudia

[ecrudu]

Hi Claudia,

Thanks or the follow-up. Sent the requested details via private message.

Looking forward to your reply!

Best,

Emanuel

[pRo-Marco]

Hi ecrudu,

i set the prefered language to english. Please test, if it works.

Kind regards

Marco

[ecrudu]

Thanks for the follow-up. It does not work. I checked and all is the same and no channel is in English.

[Wallace]

Hi ecrudu,

the language is correctly set to English. Can you please disconnect the box completely from power for 3 minutes?

Regards

Wallace

[arnos24]

Dear Vodafone Team,

I'm having the same "issue" where the channels are always in German regardless of the language settings on the device (Giga TV Net Box Sagemcom DIW362). I'm having this for one and a half year since I have GigaTV and no one could solve it so far. 

Could amyone please help me sort it once for good? Let me know if you need any info from my side.

Thank you!