esim reactivating problem

[Jacky9520]

Hello, I encountered a problem when reactivating esim after changing the device. The system prompts ‘The EID is not the same between reservation and request.‘ How can I deal with it ? Can you help unbind my eSIM profile from the old eID? Thanks!

[Ufo36]

Hello @Jacky9520 ,

our service colleagues can also help you with the problem. Write them a message.

best regards Ufo36