My connections keeps being disrupted. How do I order a replacement router?

[Vinc1]

The connection to my router keeps being distrupted. I have talked to an Agent at one of the Vodafone shops, who claimed that the problem is with the software and that the new router-- FritzBox 6660 should fix it. He gave me a phone number to contact, but with my lacking German skills I have found it impossible to order the new router through the phone. Is there any other way to request a replacement of my old router?

[RobertP]

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@Vinc1  schrieb:

Is there any other way to request a replacement of my old router?

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login to "Mein Vodafone" and extend your contract with the "Homebox Option" then the standard router will be replaced with a Fritzbox   😉

[pRo-Marco]

Hi Vinc1,

it also has to work with the standar-router provided from us. Let me check the connection. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Martin59]

Hello Vinc1,

can you please answer me, since when the disturbance exists and when it came the last time to the abort?

Are your devices connected to the Fritzbox via LAN or W-LAN and have you reset them to factory settings?

Many greetings, Martin

[Vinc1]

I have sent you a message

[Vinc1]

I've sent you the information

[Jens]

Hello Vinc1,

what did you send? That you went to a shop and were told to change to another FritzBox because the current one was too old?

That's nonsense and the current box gets updates but only when it is released by us. Therefore, there is a time difference in the updates.

I see the last failure a week ago. Since then everything has been fine?

Regards

Jens

[Vinc1]

Your colleague asked me to send him my information above, which I have done. Why is it so difficult to order a new router...

[pRo-Marco]

Hi Vinc1,

it is not posible to switch to a 6660. We can replace the box 1:1, okay?

Kind regards

Marco