Moved to Germany (English speaking) desperate for some help with my Internet!!

[luxlie80]

Hi there I have had no internet since I started my contract in July and so I have been paying for months and have struggled to get support because I do not speak German very well so after 23 phone calls I just don't honestly know what to do! 😞

The internet needs to be connected by a technician. I did have one technician that came but was not able to fix the problem and because we could not communicate nothing happened after that visit.

I now have a letter that says I owe money for my contract but it is really unfair that for 5 months I have been paying for a service that I can not use.

I tried to call the helpline over 20 times now but because I can not speak German, I can not get much further. This situation is becoming so stressful, I know that moving to a country with little knowledge of the language will be hard, but I am a customer of Vodafone UK so I thought at least it would be a bit easier to get support but sadly I have had no luck.

Please can someone help.

Best wishes

Ann-Marie

[Jens-K]

Hi luxlie80,

I'm sorry that you can not use your DSL connection yet.

Please send me a private message . I will then have a look into this.

I need your name, customer number and mobile phone number.

Regards,

Jens

[expat_123]

Hello, 

I  face the exact same issue, I requested internet connection the 27.12.2021 and still I am unable to connect to my DSL connection. After numerous calls from me and my neighbours (German Speakers) I still (13.03.2022) am not able to connect to my internet. I had to order a new router and call 28 times vodafone, where their call center was closing the line in my face while I was requesting help because I was not a native german speaker and they could not assist me in English.

Out of desperation I just cancelled my contract and made an official complaint against this racist behaviour of not offering customer support to non native speakers. I propose to you to swift to O2 as they do offer English Speaking support. I hope I will not pay anything as I received no service from vodafone only the worst customer service.