Modem: internet is red blinking

[saifeddine]

Hello,

I received my modem today but the internet light is blinking in red.

I hard reset the modem, I changed the modem location as I got 2 internet inputs at home and I tried waiting for more than 5 hours with no result at all!

 Any ideas on how to solve this?

Best;

[pRo-Marco]

Hi saifeddine,

we'd like to send a technician. Please send me your name, address, day of birth and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[saifeddine]

Hello,

I just sent you the details.

It's been almost 2 weeks now without internet.

Hopefully, it got fixed soon.

Thanks,

Best.

[pRo-Marco]

Hi saifeddine,

the technician has already been commissioned. The appointment was yesterday morning. However, your modem is still offline. Were there any difficulties?

Kind regards

Marco