I ordered a Fritzbox and received no confirmation

[Laurenmf]

I ordered a Fritzbox (wifi extender) from the Vodafone store. Not only can I find no confirmation about the order (anywhere in my account? or email?) but now I prefer to cancel as it is taking too long.

https://avm.de/produkte/fritzwlan/fritzrepeater-2400/details/

I think it was. Overall very confusing experience from Vodafone 😕

[R4mona]

Hey Laurenmf,
 

welcome to the community. It's good to have you here. 

Which state do you come from? Do you have a cable or DSL contract? The repeater is an offer on our homepage that you can order and use with your DSL box.

Kind regards

R4mona

[Laurenmf]

Hi Ramona, it's a DSL contract.

Yes I have seen the offer and I thought I had ordered it, but never received a confirmation or any follow up email. 

Should I assume that the order was never processed? Is there a way for you to check?

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@R4mona  wrote:

Hey Laurenmf,
 

welcome to the community. It's good to have you here.  : smileyhappy:

Which state do you come from? Do you have a cable or DSL contract? The repeater is an offer on our homepage that you can order and use with your DSL box.

kind regards

R4mona

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[MichaM]

Hey Laurenmf,

If you ordered it at a local store, it would be best to re-visit the store to settle this.

As for retrieving your order, we cannot do this as many stores have an order management of their own.

If you wish, however, you can send me a private message and I'll see if I can retrieve your order.

Please include

* a link to your post here

* Name and address in your order

* Your customer account number

* a phone number where you can be reached, just in case

Regards

Micha