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Terminate Contract
AvriStant
Daten-Fan
Daten-Fan

mailed in terminaton letter and sent router back in December 2021, still getting charged for internet that I'm not even using. 

5 Antworten 5
Andre
Ex-Moderator:in
Ex-Moderator:in

Hey AvriStant,

I'm sorry to hear that you've decided to cancle your contract.


Did you get a cancellation confirmation?
Depending on the runtime of the contract, it may take up to 2 years till the regular cancellation date.


An early cancellation is only possible , if we cannot deliver the same quality of service at your new adress.

Cheers,
Andre
 

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2 years??? I moved to another country, I am no longer using the service. I've tried contacting Vodafone and the TOBI thing is useless, I want it cancelled. 

Andre
Ex-Moderator:in
Ex-Moderator:in

If you leave germany , we can cancle the dsl contract early.
Please send me a private message with your dsl-customernumber & customerpassword.

Therefore click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine Nachricht".

I'll have a look into it.

Cheers,
Andre

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Hello AvriStant,

I see that you are talking about a cable contract instead of a DSL contract.

I'll be happy to take a closer look.

Please send me the name of the contract holder, the date of birth and the full address via PN .

After that, please leave a short feedback here.

 

Best regards, Martin

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Nancy
Ex-Moderator:in
Ex-Moderator:in

Hello AvriStant,

 

unfortunately, I can't find anything with the data you sent. We do not supply the address with Internet via cable.

 

Please check again and also write which technology you used. Please send your data by PN and then report back here in the thread.

 

Best regards

Nancy

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