No network after taking over someone else's contract

[shun]

Hi there,

I need help in English. After several trials via hotline, I cannot pass the questions from robot...

I took over a DSL interent contract several weeks ago (16 Mar 2022). But I don't have any interent today (28 Mar 2022). After checking Meinvodafone from the website, I found a bill with 2.5 Euro for 16.03.2022 - 17.03.2022.

Do I need to pay this bill to continue to have access to the Internet? If so, how should I pay it? The bill says it will be automatically debited through SEPA on April 7 (I have registered my IBAND).

Thank you in advance

[Andre · Accepted solution]

Hey shun,

i'm sorry that you cannot use your landline yet.

If you take over the contract from the previous tenant , you get your own login credentials/modeminstallationcode.

Did you reset the router & enter the new code?

If we have an sepa mendate from you , we charge your bank account.
Its impossible that we have locked the account for outstanding payments if you've just started the contract mid march.

Feel free to send me a private message with your dsl customernumber & mobilenumber.
I'll have a look into it / open a technical ticket.

To send me a private message, please click on my name/avatar -> then the big red button on the right side "sende diesem Nutzer eine Nachricht"

Cheers,

Andre

[shun]

@Andre 

Hi Andre,

thanks for your reply. 

No, I didn't reset my router & enter the new code. How and what should I do after having a new contracta?

Oh no... I manually transferred the money in the bill to Vodafone DSL IBAN yesterday... Is that possible to refund it?

I'v already send you my information privately.

Thanks,

Shun

[shun]

@Andre 

Hi Andre,

Thanks for reminding me to set router for my new contract. According to the help documents I found in vodafone site, I am finally able to use the Interent. 

https://www.vodafone.de/hilfe/internet/dsl-geraete-konfigurieren.html

So, is there any possibility to refund the money I manually transfer to vodafone bank?

Thanks again.

Regards,
Shun

[Torsten]

If you still paid yourself, the money is not gone. It will be offset against the next bill, i.e. less will be debited accordingly.

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.