1

Frage

2

Antwort

3

Lösung

New plan under Only Internet Option | Possible Switch
mukul
Digitalisierer
Digitalisierer

Hello,

 

I got a new DSL contract last month for my new apartment. I wanted a high speed connection as i moved from Kable(1000).

Anyway, I could only get 250 plan under internet and telephony as at the moment only Internet only had 100 option. But now i see only internet also has 250 option. I don't need any telephony.

So my question is, Can i switch it to the new plan given it's just one month i started a new plan. 

 

Regards,

Mukul

3 Antworten 3
Boris
Ex-Moderator:in
Ex-Moderator:in

Hey @mukul,

 

do you also have a mobile contract with Vodafone and have a GigaKombi discount?

This could be the reason because GigaKombi is only possible with Internet&Phone.

regards

Boris

Bewertet hilfreiche Beiträge mit Likes und Sternen!
mukul
Digitalisierer
Digitalisierer

Hello Boris, 

No, I don't use mobile from Vodafone, it's just the internet. 

Boris
Ex-Moderator:in
Ex-Moderator:in

Hey @mukul,

 

so can you please send me a PN with your customer details?

I´ll have a look at your issue.

 

regards

Boris

Bewertet hilfreiche Beiträge mit Likes und Sternen!