Extremely slow Internet

[Panikiran]

Hello,

  I have been experiencing extremely slow internet speeds since yesterday. Can someone please have a look what is the issue.  I am getting less than 5 Mbps speed at the moment.

Regards

[HeikeF]

Hi Panikiran,

I like to check if you are affected by a common disorder.

What zip code or city is that where you live?

Best regards

Heike

[Panikiran]

Hallo Heike, 
sorry for the delayed response. My Zip code is 80995. It has been more than a week. It is getting worse and worse. Now I am getting 2Mbps. Can you please help. I cannot work.

Regards

Pani

[HeikeF]

Hi Pani,

thank you for your answer.

I don't see a general restriction in the DSL area at this postcode.

Send me a PN with your customer number and the customer password. Then I'll be happy to see where the problem is.

Best regards

Heike

[Panikiran]

Hello Heike,

  Thanks for the reply. I raised a complaint(Storung) with Vodafone yesterday. I got a call from the technician today and he said there was some cable issue and they have fixed it. Now it is working properly. 

I have a follow up question. For more than 10 days I had this issue.  Is there a way I can get the bill for this month reduced? Kindly advise

Thanks

Panikiran

[Andre]

Hey Panikiran,

I'm glad to hear that everything is working now.

You are eligible for an adjustment from the date you've opend the incident ticket.

Please send me a private message with your dslcustomernumber. I'll have a look into it.
Therefore click on my name/avatar , then the big red button on the right side.

Cheers,
Andre