Extra charge of €20

[TheManDK]

Hey. I just seen an extra charge of €20 on my invoice from January for "Endgerät". How can that be?

[Andre]

Hey TheManDK,

this is the one time charge / fee , if we do not recieve a rented router back in time.

I guess that you've cancelled your contract? Then the router is your property now.
In the 20 Euro range its most likely either an easybox 804/904 or a fritzbox 7430/7490.

Cheers,
Andre

[TheManDK]

I moved and you sent me an extra 7430 so I returned the old one and have the new one in use. 

So now I paid for a device that I already returned to you. 

I just looked through the communication with you can't find any requests for the old router to be returned, I simply did it because I don't have a use for it. 

[HeikeF]

Hallo TheManDK,

Did you send the Fritz Box to us as a package and enclose the completed return slip in the package?

Then it is possible to track the shipment.

Best regards

Heike

[TheManDK]

Yes, I returned it using the DHL retoure postage, and according to tracking it has been delivered to you either

Mo, 20.12.2021, 07:19 or

Sa, 18.12.2021, 03:32

I posted two packages on Dec. 17th and can't remember which one were for you.

[Andre · Accepted solution]

Hey TheManDK,

it still depends on if the return of the router was within the 14 days after the cancellation of the rented device.

Mind sending me a private message with your dsl-customernumber/Password?
Therefore please click on my name/avatar -> then the big red button "sende diesem Nutzer eine private Nachricht".

I'll have a look into this.

Cheers,
Andre