DSL-Benutzername / Passwort falsch! (Fehler 691)

[DAA]

Hello,

I recently moved, and Vodafone came to connect my internet today. Even if all the lights are blinking, when I try to connect to the internet from my computer, I get a warning for  "DSL-Benutzername / Passwort falsch! (Fehler 691)"

It does not even allow me to enroll in the IP address. I tried to call the hotline but just waited for 20 minutes. 

What can I do? 

[RobertP]

welcher Router wird verwendet?

[DAA]

Fritzbox 35AX

[RobertP]

dieses Modell gibt es nicht 

vielleicht meinst du eine 7530AX

richte sie mal mit einem neuen MIC neu ein

https://www.vodafone.de/hilfe/pin-puk-mic.html#wie-bekomme-ich-den-modem-installationscode

[DAA]

sorry, 7530AX, but I did not receive any letter for enrroll

[RobertP]

https://www.vodafone.de/meinvodafone/services/installationscode/installationscode-anfordern

[DAA]

  

[RobertP]

dann rufe die Hotline an, vielleicht können die dir den MIC zuschicken 

[DAA]

I did. I called them six times and waited 50 minutes, yet I still needed help to solve the issue. I cannot register my fret box by connecting my internet to my computer, and when ı try to connect my regular Wi-Fi, it gives the error. I tried the link you sent me, yet my code has 20 characters, which the link asks for 26 for the Online-Registrierungscode. 

[DAA]

What should I do? I have been trying to reach the Vodafone Hotline since 8.00 AM