Frage
Antwort
Lösung
am 16.01.2023 14:59
Hello, I have recently moved into a new flat and filled the relocation form on my Vodafone profile about ten days ago. I have still not heard back about whether my service can be transferred and how to proceed with that. I am not able to use the customer service line because my German is very basic, which is why I am reaching out for help here. Any help with this would be much appreciated!
Gelöst! Gehe zu Lösung.
am 19.01.2023 13:29
am 18.01.2023 09:14
Hi @Sguru ,
this would require a look into your customer data.
Please contact us via the channels mentioned here:
https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/m-p/1912292#M10954
You can also write there in English.
Best regards
Michi
am 19.01.2023 12:02
Dear Michi,
Thanks for the reply. Unfortunately all the channels on the page lead to the digital assistant which only works in German. I have not been able to get in touch with an actual person to help me with this.
am 19.01.2023 13:29
am 20.01.2023 15:04
Yes, you are right. Thank you. I got an automated reply in German first and then a little while later got in touch with someone who helped me in English.
am 21.01.2023 18:45
Great that we could help. Then I'll close here again now.
Sguru, have a nice evening and weekend