Internet too slow

[MadlyMaverick]

Hi, I have cable internet (KabelMax 1000) with the TG3442DE type router. Over the last 2days my internet has slowed to a crawl at 2-5 mbps download, i would normaly get 100x faster than this. I have checked all the cables and factory reset the router, the problem is for all devices lan and wlan.

[MadlyMaverick]

Im living in berlin. 🙂 I tried to use the customer service hotline but my german language skills are not good enough

[MadlyMaverick]

[Claudia]

Hello MadlyMaverick,

is the speed that low each time of the day? I would like to have a look at your access, for that I will need your full address, the birth date of the contract owner, the name and the customer number. Send all the details via private message and write a short reply in this thread.

Kind regards

Claudia

[MadlyMaverick]

Hi claudia,

Yes its the same speed all day long now for 3days. Ive sent you a PM with my details. 

[Martin59]

Hello MadlyMaverick,

at your connection several signal values do not fit any more. Can you please send me an PN with a current cell phone number, the info if you can access the home system and if there are any signs of Covid-19?

After that, please leave a short feedback here.

Best regards, Martin

[MadlyMaverick]

hei martin, ive sent you a PM with the details

[Tobias · Accepted solution]

Hey,

my colleagues will contact you 😉

Regards

Tobias