Internet quite slow for a few days

[Netz]

Hallo,

My internet has been quite slow for a few days. I hired a 50 Mbps internet speed by based on your own tool I got 24,1 Mbps. Honestly it seems even slower (Here is the last speed measurament ticket number: N2M33). Pages take too long to load and lots of times even fail to do so.

Please check this quickly.

[Norman]

Hi Netz,

Is the problem still existent? Did you already report the disturbance over the hotline (0800 172 1212)?

Alternatively, you can also request a callback via the network experts.

1) First, you enter your phone number and check if there is already a known network error.

2) If not, just click on "Los geht's". There you answer a few questions and get tips for fixing.

3) Then just click on "Zu meinem Netz-Experten".

4) Now you give your callback number.

My colleagues call back Monday to Friday from 8am to 8pm and on weekends from 10am to 8 pm. If you send your callback request after 8pm, they call you the next morning.

In advance, our DSL check helps. So you can already collect all the necessary data, so that the ticket recording can be accelerated through colleagues. Unfortunately, the pages are only available in German.

Kind regards,

Norman