Internet langsame ung grosse PING

[MichalTruhlar20]

Sehr geehrte Damen und Herren, ich bitte Sie um Hilfe. Seid zwei Wochen, ist meine Internetverbindung jeden Abend sehr schlecht bzw. deutlich langsamer als Nachmittags, cca. 50% langsamer (PING: 100ms+) . In online Spielen habe ich dadurch auch einen sehr hohen Ping. Das Problem faengt meistens gegen 18:00 Uhr an. Ich habe schon versucht das Modem zu reseten und das Netzwerkkabel direkt in den PC zu stecken. Dies hat leider nicht geholfen. Ich waere ueber jegliche Hilfe dankbar.

Kunden-Nr. xxxxx
Red Internet & Phone 200 Cable Aktion
xxxxx

Selb 95100

xxxxx

xxxx

Edit: persönliche Daten entfernt. Bitte niemals persönliche Daten in einem öffentlichen Forum posten.

[Claudia]

Hello MichalTruhlar20,

I just checked the line again and found something that seems to source of the problem. Farther in the net there is a high utilisation at the times you described. So unfortunately, an exchange of the modem wouldn't help in that case, only more capacities from our side can fix the problem here. I opened a ticket for you, so you will be informed when the utilisation problem is fixed.

Kind regards

Claudia

[MichalTruhlar20]

Hi, thank you finally some good news i hope. So if i understand correctly now i must sit and wait. Can you tell me how long this can roughly take? You know i am just curious if this is something what takes one week or one month 🙂

[Wallace]

Hi,

Unfortunately we can't say when the problem should be fixed, but in March we should get new information about it.

Regards

Wallace

[MichalTruhlar20]

Hi, that is some bad news. So is there any option how change my tarif price? You know i pay for full product. And i have fast and stable internet just afternoon so in time when i am in work, and every evening my connection suck. I dont wont pay full price for unstable and slow connection. So can you give me some option? Like i said i have this problem 3 moth and its look like for another month or two.

[MichalTruhlar20]

Or is there any another option how to fix my issue, something like switch to dls or optic cable? Can you offer me something like this?

[Moni_GK]

Hello MichalTruhlar20,

I can book you a credit. This is 50% of the monthly fee. Would that be okay for you?

Best regards

Moni

[MichalTruhlar20]

Hi and what that means exactly? Thank you.

[pRo-Marco]

Hi MichalTruhlar20,

the problem should be solved. Please do some tests todays evening

Kind regards

Marco

[MichalTruhlar20]

Hi, i run some test today evening, but unfortunately i dont see any improvement at all. 😕

[pRo-Marco]

Hi MichalTruhlar20,

I checked the connection and everything seems to be fine. I made a speedtest and it gives back full speed.

Kind regards

Marco