Internet is unstable

[gaaarfild]

Last month the internet connection is very unstable.

Ping in online games goes very high periodically.

Dropping connection, so I have to reboot the router.

How can this be fixed?

Thank you in advance.

EDIT: @gaaarfild moved to cable section

[ERFD]

Hello gaaarfild,

does this affect all websites at that moment or only certain ones? Is the Internet unstable all day? Or only at certain times?

Greeting Fred

[gaaarfild]

About form input error: Browser: Google Chrome Version 67.0.3396.99 (Official Build) (64-bit) MacOS

Input form doesn't work. So that's the only way I'm able to reply.

It's for all websites. Just no internet. On WiFi connection status is "Connecten, no internet connection".
The problem with Ping is also very important.

[gaaarfild]

I would say it's not so regular. Mostly it's on the weekends. But also it happened sometimes not on times of high load.

[ERFD]

Hello gaaarfild,

can you please send me your customer number and address by private message? I'll check out the connection.

Greeting Fred

[Claudia]

Hello gaaarfild,

your access looks good right now. You mentioned WiFi, did you test through LAN as well? When was the last disconnect?

Kind regards

Claudia

[gaaarfild]

Hello Caludia,

Disconnects are rare, comparing to ping problems. Ping raises very often. Every +-10 minutes it raises to 200-300 ms and then it goes down during around 10 seconds. Very hard to play online.

Cheers,

Dinar.

[Wallace]

Hi Dinar,

Can you please answer Claudia's questions?

Regards

Wallace

[gaaarfild]

Hi Wallace,

The last disconnect was ‎28.07.2018  around 11:30.

I have no ability to test through LAN as I don't have wires in my flat.

But disconnect last time happened that day. And ping problem happens always.

Kindest regards,

Dinar.

[Claudia]

Hello gaaarfild,

WiFi can be affected by many factors, so it would be best if you could find a way to test through LAN. Did you try out the usual actions like switching to another channel or trying to improve the WiFi signal?

Kind regards

Claudia