Internet has been down since Tuesday

[Jafa72]

Hi, I'm sorry to do this is English but my German is not good enough to explain in detail. 

my internet went down on Tuesday, the power light on the Fritz box has been blinking. I called the helpline and a nice guy helped me and put in a report with a ticket. Got an update a few hours later to say it's a network malfunction. Yesterday a technician came to check and he said that it is something to do with the connection on the street. So waited until today and still nothing. So called the helpline, this time they were not very helpful since I can't speak the language so I got my neighbour to help and the customer service said it will be fixed by 20:00 today. Now it's 20:00 but it is still not working. We haven't had internet for 2 days and it's the long weekend. I understand that there might be issues but would at least like some updates. It's frustrating cos it's the long weekend and no tv no internet is going to be difficult. Anyone can help? 

[Jafa72]

Ok, who do I contact for the credit if this ever get resolve. 

[Moni_GK]

Hello Jafa72,

please contact us here. Then we can check it.

Greetings Moni

[Jafa72]

Ticket is closed and still no internet. Later I found out that the technician fixed the problem but didn't bother to come to check if our internet is working before closing the ticket! So now we have to start all over again. 3 tickets in total closed and after 2 weeks still no internet! In this time and age where everything needs internet this is ridiculous! I am totally shocked at the service I'm getting. It is us who raised the ticket, why did the technician not check with us who raised the ticket. When I asked Vodafone, they say it's not their problem and will raise another ticket. Now I have to wait a few more days to make another appointment, that's another few days with no internet! This is unacceptable! 

[Jafa72]

Hi, 

the internet is finally working again this morning. Personally I am not happy at how it was handled yesterday with so much confusion. So could you please give me the credit note for the time that I didn't get internet from 30 March to yesterday. Thank you. 

[Moni_GK]

Hello Jafa72,

I can set you a credit of 50%. All right?

Greetings Moni