Internet Slow Ping - Inconsistent

[andrenvillela]

Hi, 

The ping is slow and also losing data, basic it is very slow to answer and the internet flutuate a lot. 

Picture attached with ping Vodafone and Google, the time = should be below 10ms always.

My router is Vodafone TG3442DE

Customer number xxx is under my wife name. Please reply if need address and her full name.

Tks, Andre

Edit: Please don´t post your customer number here open to the public

[andrenvillela]

Unfortunately I 1st complain about the internet on JUNE 2019, I got several answers and one of them was that my region was updating something that would occur until December, that is why I waited but then internet got a lot worst.

Now it is about internal cables, now I cannot cancel the contract without paying a penalty the way I could have cancel if that was told me in JUNE 2019 when I 1st complain.

I want out of contract, return the equipment and pay no penalty for canceling the service.

Please reply as soon as possible.

[Wallace]

Hey,

I sent you a private message.

Regards

Wallace