DSL problem - English support

[efolsomfeldt]

Since this morning my DSL router has been unable to connect to the service, it says the cable is unplugged within first 200m. I have verified all connections within my home are working. I tried to contact technical support but my German language skills are not good enough for a technical conversation. Hopefully I can get some help here. Thank you.

[Jens-K]

Hi efolsomfeldt,

welcome to the Vodafone Community!

Here you can check if your connection is affected by a known outage: Netz-Experten 

If you don't find any info there, please send me a private message. Click on my avatar -> Diesem Benutzer eine private Nachricht senden

I need your name, your customer number, your customer password and a mobile phone number.

Also I need to know which modem you are using.

Regards,

Jens

[efolsomfeldt]

I am still having same issue. I messaged you Jens but no response. I just want technician to come and fix the issue.

[Jens-K]

Hi efolsomfeldt,

I created an incident ticket for you.

You'll receive info via SMS.

Regards,

Jens

[efolsomfeldt · Accepted solution]

Hi Jens,

A technician was scheduled to come today in reference to ticket #TAXXX but no one came. Is it possible to obese reschedule someone to come as soon as possible?

Thank you.

Edit: Ticketnumber deleted. 

[Jens-K]

Hi efolsomfeldr,

we didn't receive a feedback from the Telekom yet.

As soon as we received their reply, my colleagues get back to you via phone or SMS.

Until then I ask for your patience.

Regards,

Jens

[DSL7430]

Hi Jens,

I have the same problem from Yesterday. Could some one help me on this issue.

Since yesterday my DSL router has not been able to connect to the service, it says the cable is unplugged in first 200m. I have all the connections in my home are working. I have tried to contact technical support but my German language skills are not good enough for a technical conversation.Hopefully I can get some help here. Thank you.

Regards

Bala