WLAN Hotspot Flat taking so long to activate

[HaiVu]

Hello.

I registered for the WHF on Sunday 22nd July, then got an email saying that it takes 1-2 working days to activate. Now its been 3 days and still I havent received anything. Can someone please check it out and somehow speed things up ? Since Im only staying here in Germany for 1 month so I need internet as soon as possible.

Thanks for reading and looking forward to hearing from you.

Best regards

[Gelöschter User · Accepted solution]

You can call the customer service 0800 1721212. They take a look into your contract.

Simple as that!

[Thomas]

Hello HaiVu,

we can take a look. Send me your customer number, name and address in a private message. After that, get in touch here again.

Regards

Thomas

[HaiVu]

Hi Thomas, please check your inbox.

[HaiVu]

Hi Pfefferminz, thanks for the tip. But my SIM is Italian so I was worried it would charge extra because of the foreign calling stuff, I don't know.

[Tina]

Hello HaiVu,

the order confirmation is on its way to you. please be patient a little longer.

Best regards

Tina

[HaiVu]

I'm calling the customer service to cancel now, it's been 1 week and still nothing.

[Tina]

Hello HaiVu,

the confirmation has been sent to the specified address. If you agree, I'll send it again.

Kind regards

Tina