Paket

[Art79]

Доброе утро. 12 мая 2020 года я заказал контракт с сотовым телефоном, дата доставки была 14 мая 2020 года я ничего не получил. Хотя это уже на мое имя и номер. Помогите решить проблему.

Номер клиента: ***

*** @Art79, personal data removed. Please don't publish personal data. ***

[Mav1976]

Hi @Art79,

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@Art79  wrote (translated in English):

Good morning. On May 12, 2020, I ordered a contract with a mobile phone, the delivery date was May 14, 2020, I received nothing. Although this is already in my name and number. Help me solving the problem.

For a better communication you can also write in English as well. 

Can you tell us where you ordered your contract (online or in a Vodafone shop)? If online where (Vodafone website or another website) exactly?

What kind of mobile phone you ordered? Maybe that mobile phone has a delivery time? 

[Art79]

I ordered in the online Store Vodafone. iPhone 11 Pro

[Gr3g]

Please check the order-status, has it changed?

https://www.vodafone.de/meinvodafone/bestellstatus.html

[Art79]

Shows what is delivered. And then that return

[Gr3g]

It's returned or delivered? Who is the parcel delivery provider? GLS?

[Art79]

[Art79]

[Gr3g]

According to the submitted status your package has already been returned to Vodafone.