Hi Community moderator,
I need immediate resolution to the mental and physical frustration that have been caused by Vodafone's customer care executive while renewing my contract. Just to let you know my trust still stays with Vodafone as a company since I have 3 contracts with vodafone germany - 2 mobile phone and 1 gigacube.
In June 2019, I had a call with your customer care executives w.r.t an issue with my gigakabel connection then. You customer care executive informed me that since my 2 year contract is nearing completion, he has a very good offer only for that day. The offer was that if I extend my contract by 2 more years, then I can be upgraded to Red M with more data at the same rate of Red S. I confirmed and re-confirmed that the prices will not change. He confirmed as yes definitely. All this was recorded as well, so easily you can go back to your archives and listen to the communication between myself and your vodafone care executive.
My Initial plan costed me 29,99 euros every month. All this was fine till september 2019. But suddenly from November, Customer number: *** the same Red M started costing me 49,99 euros. All this even without having a smartphone.
Also if you check my invoices for the last 6 months, you can find that the cost for some reason has been constantly increasing from 51 euros to 88 euros to 95 euros and the last 2 months have been 105 and 106 euros respectively.
All this has happened with my consent and no contract document of any such manner has been sent to me. This is also a legal issue and needs to be rectified as soon as possible.
Need your resolution at the earliest so that I DON'T NEED TO TAKE ANY OTHER STEPS.
Regards
Mr. Gupta
Removed costumer number, ps dont post private data publicy, MS
