mein kabel

[giorgiocaserta]

Hi,
Sorry guys, but my German is not so good, so I´writing in English.
I recently updated my home-internet contract and I shoudl receive a new router and a new plan.
I called and they said it's ok. However, I have not received any confirmation by e-mail and I do not know if my order has been processed. I should also receive an e-mail with the DHL tracking number, but so far nothing. what should I do?
Best,

Giorgio

[Stephan]

Hi giorgiocaserta,

welcome to our community.

I'd like to have a look at this. Please send me a private message with the following information:

your name

your address

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan