cancel tariff change

[jie]

Hi,

I have my internet tariff changed from Red Internet and Phone 32 Cable to Red Internet and Phone 50 Cable a couple of days ago, however I found that my contract has restarted for 24 months. Could you explain why is this? If the new contract has to be for another 24 months for some reason, I would like to cancel this change.

Best regards,

Renjie

[jie]

I have my internet tariff changed from Red Internet and Phone 32 Cable to Red Internet and Phone 50 Cable a couple of days ago, however I found that my contract has restarted for 24 months. Could you explain why is this? If the new contract has to be for another 24 months for some reason, I would like to cancel this change.

Best regards,

Renjie

[reneromann]

It's normal that such change initiates a new 24 months contractual term.

[jie]

I guess it's a common practice, but I think they should have mentioned that when I was changing the tariff.

[jie]

Can anyone from Vodafone help me revoke the tariff change then?

[Thomas]

Hi jie,

we'll see what we can do. Send me your customer number, name, date of birth and address in a private message.

Then please reply again here in the post.

Regards

Thomas

[jie]

Hi Thomas,

Thank youfor responding! I have sent my customer number, name, date of birth and address to you in a private message.

Best regards,

jie

[Grit · Accepted solution]

Hello jie,

it is normal for the validity period to restart when a contract is changed. Unfortunately, we cannot make any exceptions. I have therefore revoked the tariff change, you will receive a confirmation within the next few days.

Regards

Grit

[jie]

Hi Grit,

ok, I understand. Thank you very much for revoking the trariff change.

Regards,

jie

[Grit]

Hello jie,

since your issue is resolved, i close the thread.

We wish you a Merry Christmas.

Regards

Grit