Widerrufsbelehrung (Tarifwechsel CableMax1000) [English]

[ChrisB3]

Hi,

Apologies for the English post, my German is limited.

Last week, I changed from Red Phone and Internet 100 to CableMax 1000.  Unfortunately I am going to cancel within the 14 day withdrawl period, as I'm having some problems with the quality of the router (CGA4233DE) and the removal of IPv4.

I realise to initiate the withdrawl I email kabel-widerruf@vodafone.com but I am not sure how this works, is my connection restored to my previous plan and my original modem (CH7466CE) re-activated?  It's important I don't lose connection for a time, as like many, I'm working from home right now.

Many thanks.

[Tina]

Hello ChrisB3,

it is important that you first send your revocation to us. This will then be processed within a few days.  You will then receive a confirmation and can then use your existing cable router again.

Best regards

Tina

[ChrisB3]

Hi @Tina 

Frohe Ostern!

I did as instructed, received confirmation back and plugged in the old router.  It won't connect (@ symbol flashing constantly).  I've tried a factory reset.  It's been like this for over 24 hours.  Should it take this long?  The CableMax router no longer connects either.

[ChrisB3 · Accepted solution]

I'm back online so this is resolved.

Thanks!

[Tina]

Hello ChrisB3,

I hope you had a good few days.

As your request is solved, I will close this thread now.

Best regards

Tina