Frage
Antwort
Lösung
am
08.12.2018
20:24
- zuletzt bearbeitet am
08.12.2018
21:02
von
CommunityTeam
Hello My name is Vinay.
I have opted for Vodafone cable connection.
My activation date was 5/12/18 and I got the router package on 6th.
I have connected it to the optical fiber but it is not getting activated.
I tried calling technical service desk but I am new to Germany so I do not understand German
I am unable to find my activation code for registration
Above that, even my e-mail and phone number is not registered with Vodafone.
My customer number is ***.
My email id is ***.
My phone number is +49***.
I want Vodafone to help me in activating this connection.
Edit: Customer data replaced by ***.
am 09.12.2018 16:24
am 09.12.2018 17:04
am 12.12.2018 14:28
Hello vinayxbox,
I'd love to take a look at that for you. Please send me a private message with your name, customer number, address and date of birth.
Please let me know when you have sent the data.
Best regards
Moni
am 12.12.2018 18:45
am 17.12.2018 15:43
Hi vinayxbox,
a technician will visit your home ti install the connection an 21.12. between 3pm and 6pm
Kind regards
Marco