Unsuccessful Vodafone Kabel 1000

[HussnainR]

I ordered a Vodafone Kabel 1000 connection in a new appartment, I received device in 3-4 days of order. I connected the device in the socket hoping it would just work fine. Unfortunately i could not connect the device to internet. I tried to contact helpline, i tried all the numbers of the helpline but no one speak any english. So i decided to return the device because in the contract it says if i return it within 14 days of the contract, i won't be charged and contract will be finished. So i sent the device via DHL to the address mentioned. I was hoping that my connection will be disconnected automatically but Vodafone dedected following:

08.April -- 51,19  €

09.April 5,99€ 

15.April 35.99€

Please help me solve this issue as i am unable to get any help from any of helpline.

[Stephan]

Hi HussnainR,

just sending the device back alone unfortunately does not end the contract.

For the rest we have to look in your contract. Please send me a private message with the following information:

your name

your address

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[HussnainR]

I have sent you a private message.

[Tina]

Hello HussnainR,

thanks for your pn.

I have withdrawn from the contract now. You will be reimbursed. It may take 3 to 4 weeks.

Best regards

Tina

[HussnainR]

Thankyou so so so much Tina,

can you send me a confirmation email of the withdrawal of contract?

[Tina]

Hello HussnainR,

the confirmation was sent to your e-mail address.

Best regards

Tina