Terminate the Vodafone cable contract before end date

[Sundar]

Hi,

I am currently using vodafone cable internet for last one year and my contract end date is 07/05/2020. Unfortunately i have to vacate my current apartment and moving to new apartment by end of August 2019. My new apartment is already having internet connection, so i want to cancel my current contract with vodafone. I had raised the request in meine cable site and they suggested to contact forum here.

Could you please help me to terminate my cable internet contract before actual end date? i can't understand german, it would be great if you communicate in English. 

Regards,

Sundar

[Stephan]

Hi Sundar,

I'm afraid it's not gonna be as easy as you think it is.

You can't just cancel the contract earlier just because you're moving. If cable Internet is also available at the new address, the contract will be transferred to the new address.

If cable Internet is not available at the new address, the contract can be terminated with a period of three months. This period begins at the earliest on the day of the move.

Regards

Stephan

[Sundar]

Hi Stephen,

Thanks for your response. The problem is apartment i am moving is already have internet connection provided by Vodafone only. This connection is in my landlord name and he don't want to cancel the existing contract. I will have two internet connection for the same apartment which is not use 😞 

Please let me know is there any option to terminate the contract by end of August.

Regards,

Sundar

[Stephan]

Well, let's have a look on that.

Please send me a private message with the following information:

your name

your address (old & new)

date of birth

your customer number

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Sundar]

Hi Stephen,

I sent you the private message. Please check.

Regards,

Sundar

[Stephan]

Hi Sundar,

thanks for your pm.

I'm sorry, but we can't terminate your contract prematurely. Your contract via cable internet can be transferred 1 to 1 to the new address.

Via the property management there is a basic supply with television and your booked speed is also possible there without further ado.

Regards

Stephan

[Sundar]

Hi Stephen,

As i mentioned in my previous post, my new home already have vodafone cable internet connection in my landlord name. Now i will have two vodafone connection in same home, what i should do now with two connections.

Regards,

Sundar

[Stephan]

Hi Sundar,

does your landlord also have a contract for our cable network or with another provider?

Regards

Stephan

[Sundar]

Hi Stephan,

The landlord is having connection with your network Vodafone only.

Regards,

Sundar

[Lars]

Hi Sundar,

please send me the name, customer number and date of birth of the landlord by private message. Please report here as soon as you have sent the PM.

Best regards

Lars