Service billing

[funnyguy]

Hello, I have noticed that I am being charged with monthly fee for using Vodafone service. The agreement I have signed is that your service will be Free of charge until my Telekom contract expires (first 11 months if I recall correct).

Could you please review all of my bills and put me back on the initial credit I had when I joined Vodafone. Thank you.

[Grit]

Hello funnyguy,

conditions must be met in order to participate in the remaining term program. Have you completed and returned the required number portability form? If not, then it does not work that you can use our contract free of charge.

Regards

Grit

[funnyguy]

Yes I have. It was uploaded over some form on vodafone page, and the number is ported.

[Thomas]

Hi funnyguy,

have you already received confirmation that the phone number is being transmitted?

Regards

Thomas

[funnyguy]

Hello,

Yes I have. Also, you can find it on the customer portal, but I am still being charged.

Ihre Rufnummer wird von Ihrem bisherigen Telefonanbieter übertragen. Ihre Rufnummer wird am 20.09.2019 zwischen 6 und 18 Uhr für Sie freigeschaltet. Dann stehen Ihnen folgende Rufnummern 0911-xxxxxxxx an Ihrem Anschluss zur Verfügung.

[Thomas]

Hi funnyguy,

we'll take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Thomas]

Hi funnyguy,

we have deposited a credit note for the period until the phone number is accepted. Now this should fit.

Regards

Thomas