Red Internet Phone 200 Cable issue

[rveeramani]

Earlier i was using  Red Internet Phone  32 Cable. Due to speed issue Vodafone recommended to go with 

Red Internet Phone  200 Cable. After the plan 200 upgrade. No change seen in Internet Speed. In Particular When we connect 3 or 4 devices. Internet is very slow. evening 6pm onwards speed turns very poor. Home office unable to do. Vodafone Customer Call support is totally waste. They are wasting time and ping pong us to call other numbers. Please resolve my problem. Speed ​​check test is only 32 Mbps acheived. i never acheived 200 mbps as agreed by vodafone in contract or product brochure. 

Customer number: ***

Costumer Number removed.

[MasterScorpion]

When was the tarif change/speed upgrade ? 

Which Hardware do you use ? 

[rveeramani]

Tariff Change applied - 09-May-2019

Invoice Received on 15-May-2019

Speed Upgrade - still i can get 32mbps downlink, Not upgraded by vodafone. I never seen 200 Mbps. 

Hardware use 

- Sagemcom FAST 5460 

- TP LInk Wifi Router model TL-WR841N

[rveeramani]

I have answered to queries , Can anyone please check my connection and do the needful.

Paying Monthly rent Phone 200 Plan , But getting only service for Phone 32 Plan. 

[Wallace]

Hey,

Your TP-Link router is absolutely unsuitable for the booked bandwidth. Please connect a PC directly via LAN cable to our cable router and test it again.

Regards

Wallace