Red 1000 w/Fritz Box is disappointing - need to return it and go back to my old contract

[jmays5150]

I have cabel internet with you guys, recently upgraded from Red 200 to Red 1000 and got a Fritz Box.  It doesn't work for me.  I need to go back to a cabel modem in bridge mode with my network equipment.  If you cannot support that with Red 1000, I need to know how to return to my Red 200 contract.  Please advise.

[MasterScorpion]

You can cancel the homebox option in the kundencenter, then they send the standard router.

Or you call the hotline to do it.

[Thomas]

Hi jmays5150,

could you achieve anything with the @MasterScorpion answer?

Regards

Thomas

[jmays5150]

Hi, thanks for the responses.  I escalated this with vodafone support, they informed me it would take a couple days.  I'm not sure why.  All I want to do is get my modem/network set up as it was before the change, if necessary reverting back to the old contract.  We'll see how it goes.

[Thomas]

Hi jmays5150,

sounds like you're not averse to using the new tariff. You only have to switch to a cable router instead of the Fritzbox.

Regards

Thomas

[jmays5150]

Hope so, Thomas.  If we get a cable modem capable of 1000 Mbps in bridge mode & everything works as before, I'll be very happy.  If you can help expedite this process, it would be greatly appreciated.

[Thomas]

Hi jmays5150,

see what we can do. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[jmays5150]

Thanks, Thomas, your help is very much appreciated.  I sent the information you requested in PM.

[Thomas]

Hi jmays5150,

we can stop the Homebox option and you will automatically get a cable router sent to you. However, 29,99 Euro will be charged once.

Regards

Thomas

[jmays5150]

That sounds great, Thomas.  Please confirm that I can put it into Bridge Mode as I had before, and then use with my own network router and wifi - again, as before.  If you can confirm this, then let's proceed immediately.

Thanks again for all of your prompt help.