Dear Vodafone Team,
On 14.04.2020 I ordered a Red Internet & Phone 50 Cable set, on 27.04.2020 I sent everything back to your return address, including withdrawal form. I thought this is enough because it was still 14-day trial period. Few days later I've got information from my bank that you charged a fee, I contacted with Customer Servis and they told me that a contract is still valid, even with sending back the router and all documents.
Unfortunately I cannot to have Red Internet & Phone 50 Cable at my flat because I don't have cable connector. I moved to this flat at the beginning of April, this is my first cable internet so I didn't know what is needed for connection and I took sugestion from your website(it showed me I can have it) and I ordered it.
I asked my landlords about it and they told me that cable connectors are in all flats except 2nd floor when I live.
So I would like to ask if there is possibility for a change from Cable Internet to DSL?
Thank you for your help in this matter.
