New vodafone Kabel connectiom

[shashiKumar]

We are moving to new Address , so I requested Vodafone to give new connection to new address.I called Vodafone and agreed below points. on 6th aug

1. discontinuation of my current vodafone contract.

2. send new device to my current address 

3. In stallation on my new addreess.

We are moving to new address from 8th sept.

Vodafone send my new device to new address instead of old address, which was never delivered to me.

I already sent an email to correct this but no response

reference:: Vodafone Dialog ID: [XXXX] - Vodafone Dialog ID: [XXXX] [XXXX]

Please send device to my current addrees before 8th of sept2020.

Edit: @shashiKumar Removed Dialog IDs. Please don't share sensitive data with public. Best regards, Der-Peter (Mod) 

[Lars]

Hi shashiKumar,

will you please tell me which state/town you're moving to?

Best regards

Lars

[shashiKumar]

ulm to senden

[MariaK]

Hello shashiKumar,

please send me a Private Message with information about the contract owner, date of birth and complete address + customer number (if you have it at hand). I will then take a closer look at it.

Many greetings,

Maria