Moving

[DucNguyen]

Dear Vodafone,

my name is x* and I am living at x* . I am about to move to X* in November and would like to bring your internet contract with me. I have reported my move on your platform but so far, I have not received any notification or feedback from you.

My new address will be: X* and my moving date will be X*. Could you please check and ensure that I can bring your internet service to my new apartment in November?

Best regards,

Duc 

* Name and address records removed. This community site is accessible to everyone. Please take care to protect your data privacy. 

[Jojo111]

Do you have DSL or Cable? Because you posted in "sweepstakes"...

[DucNguyen]

Hi, I am using Cable service. 

[Jojo111]

Verschoben aus "Gewinnspiele"
Moved from "sweepstakes"

[Lars]

Hi Duc,

please send me the new address and the moving date by private message. The rest of the data we got from a previous contact. So far there is no message in the system. Please contact us here in the thread when you have sent the PM.

Best regards

Lars

[DucNguyen]

Hi Lars,

I just sent you a private message about my moving.

Best regards,

Duc

[Lars]

Hi Duc,

I've been handling the move in the system. Unfortunately no products about Vodafone Kabel Deutschland work at the new address. Therefore, the deadline according to the Telecommunications Act is 3 months from the date of the move.

In the written confirmation, however, you will receive a note that you can conclude a Vodafone Unity Media contract via a specific telephone number. If you accept the offer, the cancellation period may be shortened. Just call your colleagues. Do you have any further questions?

Best regards

Lars

[DucNguyen]

Hi Lars,

thanks for your supporting. If I sign another contract with Vodafone UnityMedia. How long is the cancelation period for my current Vodafone contract? 

Can I sign the Vodafone UnityMedia contract by myself as I got an employee discount from my company? If so, does it also shorten the cancelation period of my current Vodafone contract?

Best regards,

Duc

[Lars]

Hi Duc,

that works, too. All you have to do is send me the corresponding order number from UnityMedia and the activation date via PM. Then we can adjust the cancellation date to the activation date. Please contact us here in the thread when you have sent the PM.

Best regards

Lars